Return, Replacement & Cancellation Policy

1. General Terms

All sales made through Tek Haven are final. Goods cannot be returned or exchanged except under verified Dead On Arrival (DOA), transit damage, or factory defect conditions covered below. We do not accept returns for change of mind, buyer mistakes, or compatibility errors.

2. Replacement Windows & Dead On Arrival (DOA)

Individual PC Components: Faults must be reported within 2 days of delivery.
Complete Custom PC Builds: Issues must be reported within 6 days of delivery.

Claims made outside these windows do not qualify for replacement and must follow standard manufacturer warranty paths.

3. Mandatory Unboxing Video Requirement

A complete, unedited, and continuous unboxing video is strictly mandatory for all claims regarding transit damage, DOA, missing items, or tampered packaging. The video must start before the package is opened, clearly show all seals, shipping labels, and track the full unpacking process continuously on camera. Failure to provide a valid video will result in immediate claim rejection.

4. Eligibility Criteria

To qualify for a replacement, the product must be in its original condition, with intact manufacturer packaging, accessories, manuals, and untampered serial number labels. Eligibility is void if the product shows signs of physical damage, liquid ingress, overclocking abuse, or unauthorized repair attempts.

5. Custom PC Systems & Components

Custom PCs are built-to-order and are strictly non-refundable after dispatch. Subjective preferences regarding RGB aesthetics, fan noise, or software/game frames-per-second optimization do not constitute valid grounds for a replacement. For individual parts, customers bear sole responsibility for compatibility.

6. Order Cancellations & Refunds

Cancellations Before Dispatch: Incur a 5% administrative and payment gateway handling fee deduction.
Cancellations After Dispatch: Strictly non-cancellable. Pre-orders or special imports are non-cancellable at any stage.
Refunds: Approved refunds are processed back to the original payment method within 7–12 business days.

7. Failed Deliveries & Warranty

Customers must remain available to receive packages. Failed deliveries returned to us require additional shipping fees to re-send. After our initial DOA replacement window closes, standard manufacturer warranty terms apply.